Terms and Conditions
Prices
All prices include VAT (14%). It appears in your confirmation and invoice as (GST)
Order
Order confirmation is communicated to your by e-mail or phone within our formal working hours:
Sun. to Thur.: 10 AM - 6 PM
Fri. & Sat.: OFF
Payment options
We cooperate with Paymob to guarantee a variety of payment options that suits all of our clients.
Any fraud attempt is reported to the authorities. We want you to always feel safe when you shop with us.
Delivery terms and prices:
We offer Door to Door delivery according to below price list and expected lead-time. There is possibilities for COD (Cash on delivery) with no extra fees.
|
Zone |
Price |
ETA |
|
Greater Cairo, Giza |
49 |
1-2 days |
|
Alex |
57 |
2-3 days |
|
Delta |
64 |
2-3 days |
|
Canal |
71 |
4-5 days |
|
Upper Egypt |
99 |
4-5 days |
Delivery Insurance:
We bear the risk if the product is lost or damaged during transport to the customer. Please examine the shipment upon arrival or at delivery counter. If the damage is visible, this must be communicated to the carrier immediately and register your complaint by phone (01016711379) or to marketing@swemoc.com .Please include also a photo of the damages.
At the event of returned damaged items to us you do NOT carry any delivery costs.
Returns Warranty
We offer you a 14 days warranty to return the product. This means that all customers can return an unopened and originally sealed product within 14 days of receipt, and receive an amount equivalent to the value of goods returned – there is admin charges of EGP 10.
Alternatively, switch to an equivalent product, or pay the difference if the new would be more expensive than the purchased product. Shipping cost will NOT be refunded. You should deliver the package to one of our counters.
If you want to return a product, you should contact our customer service. Alternatively, send an e-mail to marketing@swemoc.com. Our customer service will update you with the nearest counter to your address.
Returned products will be examined at delivery counter. Products damaged due to your improper use or improper handling is not covered this any warranty.
Reservations:
We reserve the right to price adjustments due to factors beyond our control. We reserve the right for any errors in pricing. We also reserve the right to cancel orders which according to us can be perceived as improper, offensive or contrary to morality. Subject to final sale. If a delivery cannot be affected due that the goods are not stocked, it appears in your delivery confirmation where the goods are not delivered, and thus will not be charged to you.
We also reserve the right to reimbursement of expenses incurred in the form of costs for handling and storage or eventual repatriation to the supplier. An uncollected shipment is not considered use of the right of withdrawal
We reserve the right to delivery time may take longer for such communication, strike, force majeure, or delays in delivery company and other unpredictable events.
Other
Please note that our articles are written from personal experience. Always consult your doctor before starting an exercise or supplement program / diet. Some of our products are kept out of reach of children.
PRIVACY POLICY:
All sales are made in accordance with the distance agreement. We reserve the right to register the IP addresses when ordering. We use out of cookies (cookies). To give visitors a good experience possible are shopping with us, we use cookies. Cookies are used in order to be able to see the previous decision you made at our shop and to enable us to improve our site. Cookies are also used to measure the traffic on our site and for statistics.
Your personal information is very important and is handled by responsibly. This policy also describes your rights and how to exercise them according to Egyptian laws.
You have the right to access your data, log on to my pages where you can manage your data and information 24 hours a day. You can modify inaccurate or incomplete information about yourself. We will only save the data according to the time rule which we are required by law to keep.
Contact us
If you have questions or concerns regarding the handling of your personal data and information, you are welcome to email us at: marketing@swemoc.com.